FAQ's

What payment terms do you offer?

Royalty offers a number of ways to get paid.

Quick pay: Takes 2-3 business days 3.9% fee.
Express pay: Takes 7-10 business days 2.5% fee.
Standard pay. 30 day payment: No fee.

How do we pay our carriers?

Carriers can be paid via ACH or by check.

What is required to receive payment?

Invoice.
BOL (bill of lading) signed by receiver.
First time carriers - completed paperwork including W9 and carrier agreement.
Certificate of insurance with Royalty Logistics listed as the cert holder.
Payment option sheet with Voided Check for ACH.

Where do the carriers send their information?

For fast processing of your payment we recommend that drivers use our free VehicHaul powered ePOD mobile app. The app captures all the information we need, This includes pickup and delivery photos and signatures, gate passes, status reporting, and many other features to ensure that both carrier and customer have a positive experience.

How do I use the ePOD mobile app?

Why do I not see my payment?

If you do not see your payment, there may be a number of reasons why.

Search for deposits made by Citizens Bank.
We may not have received all the necessary paperwork. Call us to verify we have all documentation in order or email us.
There may be a delay on your banking end. Contact your banking institutuion to verify no deposits are pending.

Where can I view your Customer terms and conditions?

After you install the ePOD app on your mobile device, follow the instructions provided in your email to set it up. Check out our "Getting Started with the VehicHaul ePOD App" video tutorial here.

The portal is located at royalty.vehichaul.com/portal/login. Call our dispatch line at 248-809-3334 to get your userid and password. Access to the portal is usually only for larger carriers.

Where is the VehicHaul Portal?

Click on the link below to view various documents including:

Royalty Logistics W9 and Insurance Certificate
Payment options
Women's Business Enterprise National Council (WBENC) certification
Customer Terms and Conditions

Royalty Logistics Terms and Conditions customer package

How do I apply to work for Royalty Logistics?

Interested in working for Royalty Logistics? Click the APPLY button to send us an email with the following information:

Full Name
Position interested in applying for
How you heard about us
Resume with cover letter
Best contact number

APPLY

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