Customer Terms & Conditions

Royalty Logistics, LLC is a fully licensed and bonded transport management company registered with the USDOT with a broker license number of 3060768 and MC number 055111. These Terms & Conditions covers you and your duly authorized agents and affiliates (collectively referred to as ("Customer").  As a customer of Royalty Logistics, LLC (“Royalty”) you agree to the following Terms & Conditions governing the services provided by Royalty.

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By submitting an order to Royalty Logistics, LLC by any means including orders made verbally, electronically or in writing, you agree to these Customer Terms & Conditions, for any order and corresponding shipment(s). 

 

1. The Customer agrees and understands that Royalty is a registered transportation and property broker and is acting solely in the capacity of a broker. The customer allows Royalty to contract with licensed and insured Motor Carrier(s), (hereinafter referred to as "Carrier"), to transport vehicle(s) described in the shipping order or Bill of Lading. Any shipments arranged by the Customer are subject to the Carrier's tariff and the applicable Bill of Lading, copies of which are available upon request.

2. These Terms & Conditions supersede all prior written or oral representations of Royalty and constitute the entire agreement between Customer and Royalty and may not be changed except in writing signed by an officer of Royalty.  

3. The Customer warrants that it has read these Terms & Conditions in its entirety and by continuing with any service or transaction, fully understands and agrees to its terms. Further, Customer waives any claims or defenses based in whole or in part on not reading, knowing or understanding these Terms & Conditions and agrees to indemnify and hold harmless Royalty , their officers, employees or agents, for any fees or costs, including attorney's fees and costs arising out of any claims or defenses asserted based upon not reading, having knowledge of, or understanding these Terms & Conditions. The invalidity or unenforceability of one or more of the provisions in these Terms & Conditions shall not affect other provisions of these Terms & Conditions.

4. Customer further agrees and understands that Royalty’s sole responsibility in the transaction between the Customer and Royalty is to procure a Carrier for shipment of the Customers vehicle(s) only for shipment, and the Carrier acts as an "Independent Contractor". Customer understands that Royalty never takes possession of, transports, or delivers the Customer's vehicle(s).  

5. Customer acknowledges and agrees that Royalty is hereby authorized to arrange shipment from the area of origin specified to the area of destination specified as legally and safely as possible to a mutually agreed upon place to load and unload the vehicle(s). Our service is limited to the assignment of the Carrier for loading, travel and unloading of the vehicle(s) only. Royalty is not responsible for any personal property stored inside or outside the vehicle(s) (see Customer obligations for the same under Section 11 below). And any damage to any personal property will be the Customer’s responsibility.  Customer stores personal property in the vehicle(s) at the Customer's own risk.  

6. Customer acknowledges and agrees that the Carrier is liable and solely responsible to the Customer for any loss, damage or theft of the vehicle(s) while the vehicle(s) are being loaded, transported and unloaded. Customer authorizes the Carrier to operate the vehicle for purposes of unloading and loading the vehicle(s) at the designated points of origin/destination. 

7. The customer is solely responsible for preparing the vehicle for shipment. All loose parts, fragile or protruding accessories, low hanging spoilers, antennas, etc. must be removed and/or properly secured. Customer shall remove all non-permanent, outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to Carrier in good running condition (unless otherwise noted) with no more than one-half tank of fuel (preferably ¼ tank). Any part (s) that fall off or is damaged in transit is the Carrier’s 'responsibility, including damages caused by said part to any other vehicle(s) and or person involved. Customer must disarm any alarm system installed in the vehicle or provide proper instructions to disable the system. In the event the alarm is activated and there are no keys or instructions to disable the alarm, the Carrier may silence the alarm by any means.

8. Customer acknowledges and agrees that Royalty shall provide Customer with an estimated pickup and delivery date. However, Royalty does not guarantee pick up or delivery on specified dates of shipments. Royalty will make commercially reasonable, good faith attempts to move the vehicle as promptly as possible and in accordance with Customer 's instructions. ALL PICKUP/DELIVERY DATES ARE ESTIMATES. Royalty shall not be held responsible for any consequential loss or damage occasioned by delays of any kind or for any reason, including, without limitation, car rental fees or any accommodation fees due to the delay of shipment. Royalty shall not be held liable for failure of mechanical or operating parts of the Customer's vehicle.

9. At the time of pickup, Customer and Carrier will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report recorded on the Bill of Lading. Carrier and Customer will both acknowledge the condition of the vehicle, and Customer will sign and receive copy of Bill of Lading. At the time of delivery, the Customer (or their agent) will carefully inspect the vehicle for possible damage incurred during transit. Carrier and Customer will both acknowledge the condition of vehicle, and Customer will sign and receive a final copy of Bill of Lading. Damage must be noted on the Bill of Lading and be signed by the Customer regardless of weather conditions, time of day, or day of week. Signing the Bill of Lading and inspection report upon the delivery of the vehicle, and without notation of any damages is conclusive proof that Customer has received the vehicle(s) in satisfactory condition, and that Royalty is relieved of any further responsibility. Carrier damage claims must be notified within 48 hours of delivery and submitted in writing within 7 business days with all the information, including but not limited to signed BOL, Condition Reports, Estimated Costs for repair, photos of damages, and any proof of Carrier's negligence/liability. The customer acknowledges and agrees that the persons listed at the point of origin and the point of destination are the Customer’s appointed agents for releasing vehicle or accepting delivery.

10. Customer agrees and understands that all claims for damage shall not permit delay or postpone payment due to Royalty due to alleged loss or damage. Customer agrees and acknowledges that claims and payment of transportation charges are separate, independent transactions as federal regulations prohibit withholding the payment of transport due to pending damage claims.  A valid damage claim will not be paid until freight charges are paid in full in accordance with these Terms & Conditions. 

11. Royalty will not be responsible for damage claims resulting in the following.

    1. Damage caused by Force Majure, including without limitation, natural disasters (hurricanes, floods, earthquakes), acts of war, terrorism, pandemics, and significant government actions beyond the control of Royalty or the Carrier.

    2. Damage caused by leaking fluids, battery acids, cooling systems fluids, antifreeze solution, and industrial fallout.

    3. Damage caused by failure, or the lack of factory tie down brackets/holes.

    4. Damage occurring while unloading non-operational ("INOP) vehicles.

    5. Mechanical, electrical/electronic functions, exhaust systems, alignment, suspension, transmission, clutches, brakes, or engine tuning. Damage or loss of external loose parts or special equipment such as window shades, louvers, convertible or detachable tops or caps, camper tops, bed liners, aftermarket items, etc. when not listed on the Bill of Lading and/or when not properly wrapped or stored to prevent damage.

    6. Damage to vehicles with less than 6 inches of ground clearance.

    7. Damage to tires not due to Carrier negligence.

    8. Damage caused by freezing or overheating of cooling system and/or batteries.

    9. Damage to interior such as dash boards, rugs, seats, etc., as interiors are not inspected.

    10. Pre-existing glass cracks or defects.

    11. Antennas that extend more than (3) inches above the mounted area. Removal or detraction of antenna is the Customer's responsibility.

    12. Cost or expenses, including towing or repair charges, resulting from non-operational (INOP) malfunctioning vehicle.

    13. Loss and/or damage to articles or personal belongings left in vehicle.

    14. Damage because of overloaded vehicle or suspension failure including but not limited to suspensions, exhaust systems, oil pans, transmission casing, front or rear axle, mufflers/exhaust systems, etc.

    15. Latent defects or damage unable to detect due to poor weather conditions, poor lighting conditions or vehicle's condition (e.g. dirty, grime, snow, etc).

    16. LIMITATION OF LIABILITY: IN NO EVENT SHALL ROYALTY LOGISTICS LLC BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS OR REVENUE OR DOWNTIME EVEN IF ROYALTY LOGISTICS LLC HAS BEEN ADVISED OF THE POSSIBILITY OF THE FOREGOING. IN NO EVENT SHALL ROYALTY LOGISTICS LLC LIABILITY ON ANY CLAIMS FOR DAMAGES ARISING OUT OF OR CONNECTED WITH THE SERVICES EXCEED THE PRICE PAID BY CUSTOMER FOR THE SERVICES PROVIDED BY ROYALTY.  

12. All non-operational or INOP vehicles or vehicles with no keys tendered for transportation, or vehicles that are modified or oversized (dual or oversized wheels, extra-large racks, lifted, limousines, etc.) may require additional costs. Customer should inquire as to the cost prior to transport. If Royalty is not advised of INOP, no keys, modified or oversized vehicles prior to pick up, all extra charges must be paid by Customer, and will be charged an additional charge as reasonably determined by Royalty. If a vehicle is rendered for shipment and later becomes non-operational, an additional fee (determined at the reasonable discretion of Royalty) will be added to the amount of shipment.  

13. The parties agree that if either party provides the other party with non-public written documentation which the disclosing party wants treated as being confidential, the disclosing party will clearly mark the documentation with a legend stating that the documentation is considered confidential by the disclosing party. The recipient will use at least the same effort to avoid disclosure of the confidential documentation as the recipient uses with respect to the recipient's confidential documentation but in no event less than due care.   

14. Royalty reserves the right to terminate a price estimate prior to acceptance by the Customer. Royalty may change the terms of the payment of an order if, prior to transportation, Royalty determines there is a significant change in the financial condition of the Customer or Customer is in breach of a prior service order. In the event Royalty terminates an order, such termination shall be without liability to Royalty and shall be effective upon written notice of termination or modification to Customer.  

15. Customer payment is due net thirty (30) days from the date of the invoice. Prices stated in a quotation or invoice do not include applicable taxes. Unless Customer shall have provided Royalty with a valid and effective tax exemption certificate or satisfactory evidence of the same, all federal, state and local taxes imposed upon the transportation or services provided by Royalty shall be paid by Customer. Past due amounts may be subject to an interest charge of the lower of one and one-half percent (1.5%) per month or the highest rate permitted by law plus all reasonable fees and expenses of collection, including but not limited to attorney fees. If Customer becomes delinquent with its payment obligations or if Royalty determines that Customer's business operations become a risk of collection, Royalty may, at its option, require that all purchase orders be pre-paid via credit card or other means approved by Royalty. Payment to Royalty  is not contingent upon Customer's receipt of payment from any other party, and Customer warrants that it  will pay the full transportation price due to Royalty and not to the Carrier and will not offset any amounts owed to Royalty for any dispute, including damage claims and or delays in delivery.

16. A customer's submission of an order or other similar document, verbally, in writing or by electronic means, is conclusive evidence of agreement and acceptance of these Terms & Conditions unless specific terms are negotiated between the parties in writing. If Customer allows the carrier assigned by Royalty to transport Customer's vehicle, that conduct is deemed as express agreement to these Terms & Conditions.  A customer's online acceptance, electronic signatures, fax, text message or scanned images will be deemed as an execution of an agreement or document.

17. Each party agrees to promptly provide written notice of any suspected breach of these Terms & Conditions, the specifics of any claim of breach, and to provide the other with a reasonable opportunity to investigate and cure any curable matter. To bring an action against Royalty Logistics, LLC Customer must give notice to Royalty Logistics of any claim within six (6) months of the date the claim arises, and such claim must made be in accordance with these Terms & Conditions. No claim of breach of these Terms & Conditions shall be made by the Customer unless and until all uncontested amounts are paid to Royalty.  Any written notice required under these Terms & Conditions shall be given to Royalty as set forth below: Royalty Logistics, LLC, Attn: Rachel Blatt, CEO, 24293 Telegraph Rd., Ste 250. Southfield, MI 48033. Notice to the Customer shall be made at the address set forth on the applicable order/Bill of Lading. All notices will be deemed received one (I) business day after deposited in a nationally recognized overnight carrier service; five (5) days after deposited with the United States Postal Service; or the day transmitted by confirmed facsimile transmission, if sent during normal business hours. Either Party may update its notice address by sending written notice of such change to the other Party. Any waiver of a breach of these Terms & Conditions shall not be effective unless it is submitted in writing and signed by an officer of the waiving party.   

18. These Terms & Conditions shall be construed in accordance with the laws of the State of Michigan. The parties here agree that all actions or proceedings arising in connection with these Term & Conditions shall be brought in the State or Federal Court located in the County of Oakland, in the State of Michigan. Each party waives any right it may have to assert the doctrine of forum non-convenience or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this section.

19. The termination of these Terms & Conditions shall not affect the obligations of either party to the other that accrued prior to the date of termination.

20. Royalty reserves the right to modify or amend these Terms & Conditions at any time and any services provided by Royalty to a customer shall be governed by the Terms & Conditions then in effect. We will notify you when we make changes to these Terms & Conditions and will give you an opportunity to review and comment on the revised terms before you submit new orders. Submission of a new order following notice of a change to these Terms & Conditions constitutes your acceptance of the same.  

 

By submitting an order to Royalty Logistics, LLC by any means including orders made verbally, electronically or in writing, the Customer agrees to these Customer Terms & Conditions, for any order and corresponding shipment(s).